I’m HR Professional
Mehul Verma
As a human resource (HR) Professional, My focus is on ensuring high – performing and engaged workforce.
About Me
“Human Resources isn’t a thing we do. It’s the thing that runs our business.”
I have experience in managing end to end recruitment processes for both IT & Non – IT Recruitment.
With prior experience at Info Edge India Ltd and Ivitesse Technologies, I have developed competencies in talent acquisition, recruitment process outsourcing, and vendor management.
I am motivated by the opportunity to foster a cohesive work environment through strategic hiring, emphasizing the placement of the right talent in roles aligned with organizational goals.
At Bethel Group, I serve as a Team Lead, leveraging my MBA in Human Resources Management from Punjabi University to contribute to effective team collaboration and innovative HR solutions. My role focuses on ensuring organizational alignment through tailored strategies that address workforce needs.
What Positions I have Worked On
Java Technologies
Java, J2EE, Spring boot, Hibernate, Apache, Maven
Database
SQL, Oracle, DB2, Teradata,
PL/SQL, Unix, SQL Server,
Mongo DB.
Front – End/Backend &Full stack
HTML/CSS/CSS3, Javascript, Angular Js, ReactJs), jQuery, JavaScipt Frameworks, RESTful,Services/APIs, Bootstap, PHP – Pyhton, C++.
ERP Tools
SAP, Oracle, Peoplesoft, Siebel.
Testing
Automation/Manual Testing, QTP, Selenium.
Operating systems
Windows, Linux, Mac, Android, IOS, Embedded Linux.
Mobile Apps developers
IOS/Android Developers
Agile Methodologies
Scrum, Kanban, Lean
Software development
CI/CD Pipeline, Kubernet, Docker.
Design and user interface
UX design, UX testing framework, UI development.
Cloud computing
Azure, IoT, Devops, AI, Machine Learing.
Machine Vision
AI, Robotic framework, Image processing
Working Process
I am skilled in searching, sourcing, job posting, candidate screening, interviewing, negotiation and selection. Develop and implement effective strategies for attracting, hiring and on-boarding, top talent. With a passion for talent effectiveness, I am committed to driving business success through effective HR strategies and practices.
Work Experience
Team Lead
Bethel Group
Aug 2025 - Present
• Leading a team, managing end-to-end client servicing operations, ensuring SLA adherence and consistent hiring outcomes across key accounts.
• Owning team performance metrics (TAT, fulfilment rate, client satisfaction) and driving continuous improvements to exceed targets.
• Acting as the primary escalation point for critical client issues, resolving complex cases through data-driven root cause analysis and cross-functional coordination.
• Mentoring and coaching team members on client communication, problem-solving, and account management to improve team productivity and quality.
• Designing and standardising reporting frameworks (dashboards, weekly reviews) to enhance client transparency, retention, and upsell opportunities.
• Collaborating with Product, Operations, and Sales teams to streamline workflows and improve overall service delivery efficiency.
• Analysing hiring trends and client data to provide actionable insights, improving fulfilment rates and decision-making.
• Driving client retention by building strong relationships, ensuring proactive communication, and identifying growth opportunities within key accounts.
• Ensuring CRM discipline across the team by maintaining accurate documentation, tracking, and data hygiene for better forecasting.
• Conducting regular team reviews, performance evaluations, and training sessions to align team output with business goals.
Senior Executive Client Servicing
(Info Edge India Ltd.)
Jan 2025 - Aug 2025
• Managed end-to-end client servicing operations for key accounts, ensuring consistent delivery of hiring outcomes and resolving issues within defined SLAs.
• Handled escalations with a structured, data-driven approach—identified root causes, coordinated with product/ops teams, and ensured timely closure with documented solutions.
• Delivered regular performance reviews to clients using structured reports and dashboards, ensuring transparency, retention, and repeat business.
• Monitored client hiring activity and supported them with talent-market insights to strengthen decision-making and improve fulfilment rates.
• Maintained strong professional relationships with clients by providing timely updates, follow-ups, and personalised support across all stages of service delivery.
• Ensured accurate documentation of client interactions, service issues, and resolutions in CRM tools for better tracking and continuity.
• Consistently achieved client satisfaction targets by maintaining high responsiveness, clear communication, and ownership of outcomes.
(Ivitesse Technologies)
Jun 2023 – Jan 2025
• Proven experience and knowledge of the end-to-end recruitment process for IT & Non-IT requirements. Sourced, screened, evaluated, and selected candidates through a structured recruitment process to ensure the best fit.
• Regular interaction with hiring managers to understand requirements, roles, and overall business needs.
• Involved in recruitment from searching and screening suitable candidates based on client requirements and budget using various job portals.
• Provided shortlisted candidates’ profiles and trackers to delivery managers for further interview scheduling.
• Scheduled interviews for shortlisted candidates with clients and maintained continuous follow-up until closure.
• Conducted mock calls with candidates before interviews to check availability, internet connection, background, and overall readiness.
• Assisted selected candidates with documentation and the complete onboarding process, maintaining strong relationships for future hiring.
• Managed salary negotiations with candidates as per client expectations.
Intern
June 2021
• Learnt formalized procedures to handle chronic absenteeism.
• Maintaining and summarizing record of employee attendance and performance.
• Determine various software used by them for absenteeism.
• Studies relationship building with employees.
• Made major project report on absenteeism as per Univeristy demands.
Intern
June 20-2021
• Stored and organized paperwork, Documents. Used excel to add information to spreadsheet.
• Helped in business decisions and updating website.
• Created product line sheets and mail- order packets.
• Completing the ground works.
• Completing reports and inserting new ideas.
• Manage schedules, Meetings and seminars.
• Conducted research in marketing strategies.
Managment Head of Rural E-Commerce Start-up
June 2020
• Lead the team in delivering essential groceries and products to the villages of sangrur and Patiala.
• Manage the delivery process and ensure timely delivery of products to the customers.
• Develop and manage a whatsapp group to facilitate communication among all partners of the business.
• Work closely with the team to develop strategies to improve the business operations and achieve growth targets.
Get In Touch
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